Terms and Conditions
BakedPz – Terms & Conditions
Last updated: October 2026
Welcome to BakedPz! We're a small, independent bakery based in Penzance, Cornwall, creating delicious handmade treats.
Please read our Terms & Conditions before placing an order through our website, www.bakedpz.co.uk.
1. About Us
This website is owned and operated by:
BakedPz
5 Albert Street
Penzance
Cornwall
TR18 2LR
Email: bakedpenzance@outlook.com
Website: www.bakedpz.co.uk
2. Placing an Order
When you place an order through our website, you'll receive an email confirming your purchase.
Please make sure your contact details and delivery address are correct before completing your order.
If you notice a mistake, contact us as soon as possible and we'll do our best to help. Changes may not be possible once an order has been prepared or dispatched.
All orders are subject to availability. If we're unable to fulfil your order, we'll contact you to arrange a suitable alternative or refund.
3. Our Products
All our bakes are handmade, so slight variations in appearance, size and decoration are completely normal.
Product photographs are for illustration purposes. Our selection boxes may contain different flavours depending on what's freshly available.
We reserve the right to make reasonable substitutions where necessary. If a significant change is required to a specifically ordered product, we'll contact you first.
4. Postal Orders & Delivery
We dispatch our postal treat boxes every Tuesday, Wednesday, Thursday and Friday, excluding bank holidays and any announced bakery closures.
All postal orders are sent using Royal Mail Tracked 24.
Royal Mail aims to deliver the next working day after dispatch. However, this is a delivery aim rather than a guaranteed service.
Dispatch dates depend on when your order is placed and our available preparation schedule. We'll confirm dispatch once your treats are on their way.
Occasionally, deliveries may be delayed due to circumstances outside our control, including postal disruptions, severe weather or busy periods.
If your parcel is delayed or hasn't arrived, please contact us so we can investigate and help resolve the issue.
5. Delivery Areas & Charges
We deliver to eligible UK addresses covered by our postal service.
Delivery availability is determined by the postcode entered at checkout.
Any applicable postage charges will be clearly displayed before payment. Some of our postal boxes include postage and packaging in the advertised price.
Please check the delivery address carefully, as incorrect information may cause delays.
If an address needs changing after an order has been placed, please contact us immediately. We'll do our best to help before dispatch.
6. Special Occasion Pre-Orders & Collections
We don't currently offer a regular Click & Collect service through our website.
However, for special occasions such as Christmas, Easter and other seasonal events, we may offer exclusive treat boxes and products available to pre-order for collection from our Penzance bakery.
Collection dates, times and any specific ordering instructions will be clearly stated when these products become available.
Please ensure you collect your order during the advertised collection period. If you're unable to make your collection, contact us as soon as possible and we'll do our best to help.
As our products are freshly prepared, missed collections may not be eligible for a refund where the goods have been made available as agreed. This does not affect your statutory rights.
7. Damaged, Missing or Incorrect Orders
We take great care when preparing and packaging our bakes, but occasionally things can go wrong.
If your order arrives damaged, incorrect or in an unsatisfactory condition, please email us at bakedpenzance@outlook.com.
Where possible, please include your order number, a description of the problem and photographs of the packaging and contents.
We appreciate customers contacting us as soon as possible, particularly because our products are perishable.
We'll review the issue and arrange an appropriate resolution, which may include a replacement or refund.
If your parcel is missing, please get in touch so we can investigate with Royal Mail.
Your statutory consumer rights are not affected by these terms.
8. Cancellations & Returns
As many of our products are freshly baked and perishable, the usual 14-day change-of-mind cancellation right does not apply to goods that are liable to deteriorate or expire rapidly.
Personalised or bespoke products may also be exempt from the usual cancellation right.
If you need to cancel or change an order, please contact us as soon as possible.
Where an order hasn't yet been prepared, we'll do our best to accommodate your request.
For any products that are not covered by a legal cancellation exemption, your applicable statutory cancellation rights remain in place.
If your order arrives faulty, damaged or not as described, you are still entitled to the remedies provided by UK consumer law.
9. Freshness & Storage
Our bakes are freshly prepared and carefully packaged before dispatch.
For the best experience, we recommend enjoying your treats as soon as possible after delivery.
Please follow any storage instructions provided with your order.
Our standard postal bakes can generally be stored in the fridge for up to seven days after arrival, where indicated on the product information.
We recommend allowing suitable bakes to return to room temperature before enjoying them for the best flavour and texture.
Different products may have different storage requirements, so always follow the instructions supplied.
10. Allergens & Dietary Requirements
Our bakery handles ingredients containing common allergens, including nuts, peanuts, milk, eggs, wheat, soya and other allergens.
Although we take care when preparing our products, cross-contamination may occur.
We cannot guarantee that our products are free from traces of allergens.
If you have a food allergy or specific dietary requirement, please contact us before placing an order.
Ingredient and allergen information is available on request and, where required, with our products.
11. Prices & Payments
All prices are displayed in pounds sterling (GBP).
The total cost of your order, including any applicable delivery charges, will be shown before checkout.
Payments are processed securely through the payment methods available on our website.
We reserve the right to change prices, products and availability at any time. Changes will not affect orders already accepted, except where we contact you to resolve an obvious pricing error.
12. Gift Vouchers
Gift vouchers purchased through our website are subject to the conditions displayed at the time of purchase.
Vouchers can be redeemed against eligible BakedPz products.
Any expiry dates or restrictions will be clearly stated when the voucher is purchased.
Gift vouchers cannot normally be exchanged for cash, except where required by law.
13. Offers & Promotions
From time to time, we may run special offers, discounts or promotions.
These may be subject to availability and additional conditions.
Unless otherwise stated, promotional offers cannot be combined with other discounts.
We reserve the right to amend or withdraw promotions, subject to any legal obligations and commitments already made to customers.
Online and in-store prices or promotions may occasionally differ.
14. Website Content
All photographs, branding, graphics and original written content on the BakedPz website belong to BakedPz or their respective rights holders.
They may not be reproduced or used commercially without permission.
We make reasonable efforts to ensure that information on our website is accurate and up to date.
If you spot anything incorrect, please let us know.
15. Privacy & Personal Information
We collect and use personal information as necessary to process orders, arrange deliveries and provide customer service.
Payment information is handled through our secure checkout providers.
For further information about how your data is collected, used and stored, please refer to our Privacy Policy.
16. Your Consumer Rights
Nothing in these Terms & Conditions excludes or limits your statutory rights under applicable UK consumer protection legislation.
Where goods are faulty, not as described or otherwise fail to meet legal requirements, customers retain their rights to appropriate remedies.
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.
17. Contact Us
If you have any questions about an order, delivery or our products, please get in touch.
Email: bakedpenzance@outlook.com
Address: BakedPz, 5 Albert Street, Penzance, Cornwall, TR18 2LR
We're always happy to help and will do our best to resolve any issues as quickly and fairly as possible.
Thank you for supporting our little independent bakery! ❤️
